Frequently Asked Questions

  • The Lotus W.E.L.L. is a nonprofit 501(c)(3) organization offering counseling services and wellness-focused support designed to promote mental health and holistic wellness in the community. 

  • W.E.L.L. reflects an emphasis on overall wellness — not just clinical treatment — including emotional, social, and psychological wellbeing.

  • The primary location for services is 411 W. Cheltenham Ave., Elkins Park, PA 19027

  • Yes. The counseling services are provided by licensed professionals, including a Licensed Professional Counselor (LPC) with additional certifications and years of practice. 

  • Services include:

    • Individual counseling

    • Group counseling

    • Wellness and retreat offerings

    • Room bookings and conference space

    • Telehealth options (online sessions)

  • Yes — both in-person and telehealth (remote) options are available to accommodate client needs. 

  • The organization serves diverse age groups and client types, including children, teens, adults, and elders. 

  • Multiple evidence-informed approaches are utilized, such as cognitive-behavioral therapy, acceptance and commitment therapy, mindfulness-based strategies, family systems therapy, and more. 

  • Yes. The Lotus W.E.L.L. offers wellness retreat experiences and community-focused activities to support holistic wellbeing. 

  • You may contact The Lotus W.E.L.L. by phone or email to schedule appointments, inquire about retreats, or request room bookings. 

  • Yes, there is a client portal for appointment management and telehealth access. 

  • Yes, The Lotus W.E.L.L. is accepting new clients for counseling and wellness services. 

  • Standard fees vary depending on the type of session (e.g., individual, couple), and a sliding scale may be available. 

  • Yes. The clinic accepts a range of health insurance plans and also offers out-of-network billing options. 

  • Accepted payment methods typically include major credit cards, debit cards, Cashapp, Zelle, AfterPay and Health Savings Account (HSA) payments. 

  • Cancellation and rescheduling policies are handled through direct contact with the front desk or via the client portal.

  • The initial session typically includes an intake assessment where goals are discussed, and a treatment plan or wellness path is developed.

  • All counseling interactions are confidential and compliant with HIPAA confidentiality standards.

  • Yes. The Lotus W.E.L.L. provides access to community and wellness resources — including support programs related to healthcare, housing, and food assistance. 

  • Yes. You can reach the organization by phone or email for general questions about programs, services, or how to get started.