Frequently Asked Questions
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The Lotus W.E.L.L. is a nonprofit 501(c)(3) organization offering counseling services and wellness-focused support designed to promote mental health and holistic wellness in the community.
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W.E.L.L. reflects an emphasis on overall wellness — not just clinical treatment — including emotional, social, and psychological wellbeing.
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The primary location for services is 411 W. Cheltenham Ave., Elkins Park, PA 19027.
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Yes. The counseling services are provided by licensed professionals, including a Licensed Professional Counselor (LPC) with additional certifications and years of practice.
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Services include:
Individual counseling
Group counseling
Wellness and retreat offerings
Room bookings and conference space
Telehealth options (online sessions)
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Yes — both in-person and telehealth (remote) options are available to accommodate client needs.
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The organization serves diverse age groups and client types, including children, teens, adults, and elders.
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Multiple evidence-informed approaches are utilized, such as cognitive-behavioral therapy, acceptance and commitment therapy, mindfulness-based strategies, family systems therapy, and more.
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Yes. The Lotus W.E.L.L. offers wellness retreat experiences and community-focused activities to support holistic wellbeing.
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You may contact The Lotus W.E.L.L. by phone or email to schedule appointments, inquire about retreats, or request room bookings.
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Yes, there is a client portal for appointment management and telehealth access.
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Yes, The Lotus W.E.L.L. is accepting new clients for counseling and wellness services.
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Standard fees vary depending on the type of session (e.g., individual, couple), and a sliding scale may be available.
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Yes. The clinic accepts a range of health insurance plans and also offers out-of-network billing options.
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Accepted payment methods typically include major credit cards, debit cards, Cashapp, Zelle, AfterPay and Health Savings Account (HSA) payments.
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Cancellation and rescheduling policies are handled through direct contact with the front desk or via the client portal.
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The initial session typically includes an intake assessment where goals are discussed, and a treatment plan or wellness path is developed.
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All counseling interactions are confidential and compliant with HIPAA confidentiality standards.
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Yes. The Lotus W.E.L.L. provides access to community and wellness resources — including support programs related to healthcare, housing, and food assistance.
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Yes. You can reach the organization by phone or email for general questions about programs, services, or how to get started.